Once we've finished customizing your PupRing, we wait for USPS to pickup your order. It may take up to 3 days for USPS to pickup your order and scan your package in their system.

Pre-transit is the period between your PupRing being completed and USPS picking up your package!

If your package is in pre-transit for more than 72 hours, please contact us here or email us at [email protected]

Once your package is picked up by USPS. it will take up to 4-7 days for your package to be delivered!

Please click here to get in touch with us or shoot us an email at [email protected]