Due to the nature of personalized items, orders can only be refunded if they have not yet been processed.
Items that have already been sent can only be exchanged. We want to work with every customer to ensure that you are 100% satisfied with our service so please contact us at firstname.lastname@example.org and we will be more then happy to help you on a case per case basis.
To be eligible for an exchange, reason should be covered of our return/exchange policy.
Additional non-returnable items:
- Gift cards
To complete your exchange, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your cancellation is received and processed, we will send you an email to notify you that we have received your cancellation request. We will also notify you of the approval or rejection of your request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
To exchange your product, please contact us
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.