Frequently Asked Questions
Select your favorite piece, choose the material and personalize it! You can select the number of pendants, add your pet’s name, and upload a clear photo. Then add it to your cart. If you’d like to order more than one, repeat the process before checking out.
The BOGO offer is applied automatically at checkout when you add two or more items to your cart and the lowest-priced item will be free.
Absolutely. You can mix styles, colors, and materials. The offer still applies as long as you have at least two items in your cart.
It takes our team 7-10 days to craft the perfect engraving, ensuring your one-of-a-kind piece isright for you. Once done, it'll be on its way to you via USPS Priority mail, which takes 4-7 Days! International orders may take up to 6-10 days, depending on your location! Keep in mind: as soon as your order is shipped, you'll be receiving an email with the tracking number. 💌
Yes, we do. If you’re unable to select your country at checkout, please contact us at [email protected].
Our pieces are made from Medical Grade 316L Stainless Steel or Pure 18k Gold/Rose Gold Plating.
While our pieces are water-resistant, we recommend removing them before showering, swimming, or using lotions and chemicals. This helps preserve the finish over time.